Shipping policy

Order Processing

• Orders are dispatched within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods

We ship orders within Australia using:

• Australia Post

• Sendle

The carrier used depends on the order size, weight, and quantity purchased, to ensure the most reliable and efficient delivery.

Delivery Timeframes

Estimated delivery times vary by location and carrier:

• Metropolitan areas: typically 2–5 business days

• Regional areas: typically 3–7 business days

Please note that delivery times are estimates only and may be affected by factors outside our control, such as carrier delays or peak periods.

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Returns & Refunds Policy

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.